NyronNyron

Refund Policy

Effective Date: November 1, 2025 · Last Updated: May 9, 2026

1. Overview

This Refund Policy explains the rules governing payments, cancellations, billing adjustments, and refund eligibility for services provided by NYRON AI INC ("Nyron AI," "we," "us," or "our").

This Refund Policy applies to purchases of Nyron AI digital products, SaaS subscriptions, AI-powered playbook tools, usage-based software credits, enterprise software features, onboarding support, and other digital platform offerings unless otherwise governed by a separate written agreement.

2. Sales Process and Payment Methods

Customers may purchase Nyron AI through online checkout, subscription plans, direct invoicing, bank transfer, or other authorized payment arrangements approved by Nyron AI.

Online payments may be processed by authorized third-party payment providers or merchants of record, including Paddle or other providers where applicable. Payment provider terms may apply at checkout.

For enterprise or custom software arrangements, payment terms may be set out in a separate written agreement.

3. Digital Services and Fulfilment

Nyron AI provides digital software services, AI-powered tools, digital playbooks, templates, usage-based software credits, onboarding support, and related platform functionality.

No physical goods are shipped.

Delivery is generally fulfilled electronically through:

Delivery is considered complete when purchased access, software functionality, or agreed digital delivery has been made available to the customer.

4. Refund Eligibility

Because Nyron AI provides digital products and services that may be immediately accessible upon delivery, refunds are evaluated under the following rules.

Eligible Refund Situations

Refunds may be considered in cases such as:

Non-Refundable Situations

Refunds are generally not available for:

5. Subscription Cancellations

Where subscription-based services are offered, customers may request cancellation by contacting the sales department / customer support mail@nyron.ai before the applicable renewal date.

Cancellation stops future billing but does not automatically create entitlement to retroactive or prorated refunds unless otherwise required by law or explicitly agreed in writing.

Unless otherwise specified, customers may continue accessing paid subscription services through the end of the already paid billing period.

Cancellation does not automatically entitle the customer to retroactive, prorated, or partial refunds unless required by law, expressly stated in applicable commercial terms, or approved by Nyron AI.

6. Enterprise Software and Custom Plans

Enterprise software plans, onboarding support, integrations, custom platform configuration, security review, governance features, and custom commercial arrangements may be governed by separate written agreements.

Where a signed agreement exists, refund and cancellation terms in that agreement control.

7. Billing Disputes

Customers who believe a billing error, unauthorized charge, payment discrepancy, or other billing concern has occurred should contact Nyron AI promptly before initiating formal payment disputes, chargebacks, or financial claims where reasonably possible.

Nyron AI will review commercially reasonable billing concerns in good faith and may request supporting information necessary to investigate the matter.

Where a legitimate issue is confirmed, corrective action may include:

This Refund Policy and related billing disputes are governed by the laws of the State of Delaware, United States, except where mandatory consumer protection laws in the customer’s jurisdiction require otherwise.

Nothing in this Policy limits rights that cannot legally be waived under applicable law.

Customers and Nyron AI are encouraged to seek good-faith commercial resolution before escalation to formal legal or payment dispute procedures.

8. Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated, we may review the account, suspend access where appropriate, and provide relevant transaction or delivery evidence to payment providers or financial institutions.

Customers are encouraged to contact Nyron AI first to resolve concerns directly.

9. Refund Processing Timeline

Customers who believe they are entitled to a refund due to a billing error, duplicate charge, unauthorized payment, confirmed delivery failure, or similar legitimate billing concern should contact Nyron AI promptly after discovering the issue, and preferably within ten (10) calendar days of the relevant transaction, unless a longer period is required under applicable law.

Where a refund is approved, Nyron AI or its authorized payment provider will generally initiate the refund within five to ten (5–10) business days after confirming refund eligibility and completing any reasonably necessary verification.

Refunds will ordinarily be issued using the original payment method or returned to the originating bank account, where technically and legally feasible.

If the original payment method is unavailable, inaccessible, expired, or otherwise unsuitable, Nyron AI may request additional information or documentation in order to process the refund through an alternative approved method.

Actual receipt of refunded funds may vary depending on banking institutions, payment service providers, intermediary banks, payment networks, currency conversion processes, compliance reviews, or other external processing factors outside Nyron AI’s direct control.

Unless required by applicable law or otherwise expressly agreed in writing, approved refunds generally do not include third-party transaction fees, intermediary banking fees, payment processing costs, or currency conversion losses incurred during the original transaction or refund process.

Nyron AI reserves the right to delay, suspend, or withhold refund processing where reasonably necessary to:

10. Contact Information

Refund or billing inquiries may be directed to:

NYRON AI INC

8 The Green, Ste A

Dover, DE 19901, USA

Email: mail@nyron.ai